Skip to content

Call us: (+44) 2035386264

🚚 Free shipping on Orders over $50

Email: Support@Cartafinnaa.com

    FAQ

    Having Challenges With Your order? We are here to help

    1. How long does it take to process my order?

    Most orders are processed within 24 hours. However, if your order includes popular items experiencing stock availability issues, it may take between 5-10 business days to process. If you need urgent assistance or have any concerns, please reach out to our Support Team.

    2. What is your return policy?

    We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases are not accepted. For more details, please refer to our Refund Policy.

    3. How can I initiate a return?

    To start a return, please contact us at support@cartafinnaa.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.

    4. What should I do if I receive a defective or wrong item?

    If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

    5. How long does it take to receive a refund?

    Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

    6. Do you offer international shipping?

    Yes, we offer international shipping to customers worldwide. We partner with major international shipping companies such as DHL, UPS, USPS, FedEx, IB, JCEX, and EMS to ensure reliable and efficient delivery.

    7. How long does shipping take?

    Shipping times vary depending on the destination country or region. Please refer to the following estimated delivery times:

    Shipping Method Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
    Flat Rate Shipping (Free Shipping) United States 0.52% 23.78% 69.62% 5.87% 19.2
    Canada, United Kingdom, France, Spain, Germany, Ukraine, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 1.58% 35.8% 56.84% 5.57% 21.92
    Russia, Italy, Argentina, Chile, Mexico 0% 11.50% 70.29% 16.21% 26.6
    Japan, Korea 0% 21.30% 68.80% 9.66% 15.95
    Brazil 0% 0% 23.91% 72.09% 38.6
    Thailand, Singapore & Malaysia 0% 18.38% 54.27% 25.34% 19.03
    Other countries 0.7% 38.79% 47.94% 8.56% 23.57

    8. What should I do if I haven't received my package?

    If you haven't received your package within the estimated delivery time, please submit a ticket to our Support Team or contact us at support@cartafinnaa.com. We will assist you in tracking your shipment and resolving any issues.

    9. Can I cancel or change my order after it has been packed?

    Once your order has been packed and fulfilled, it cannot be changed or canceled. If you have any concerns or need assistance, please reach out to our Support Team as soon as possible.

    10. How can I contact Cartafinnaa for further assistance?

    You can contact us by email at support@cartafinnaa.com or call us at (+44) 2080584107. Our dedicated Support Team is ready to assist you with any questions or concerns you may have.

    supportOrder Issues

    A: We're sorry, but once you've placed an order, we kindly request that you let us know within 24 hours if you need to cancel it. Our warehouse team gets to work quickly to prepare and ship your order, so if it's past the 24-hour period, we won't be able to cancel it.

    Yes we can change your shipping address as long as

    Once the products is ship the product we are unable to change this address. (which takes about 24 hours) Please ensure you double check your your personal details like your name, email, shipping adresss before making any puurchases at ou shop.

    A: Yes, we can change your shipping address as long as your order hasn't been shipped yet. Please note that we typically ship orders within 24 hours. To avoid any issues, double-check your personal details, including your name, email, and shipping address before making a purchase in our shop.

    supportReturns & Refunds

    A: For assistance, please contact the Cartafinnaa support team at Support@cartafinnaa.com.

    When reaching out, kindly include a video, screenshot, and a brief explanation of the issue with the product. Our team will provide the necessary support.

    A: Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

    live_help

    Didn't find your answer?

    Our customer service will be happy to help you.

    Get in Touch